DUE to the strike by South African Post Offices (SAPO) workers, eThekwini Municipality is advising its customers to register on e-Services to receive their municipal bills, as it is experiencing difficulties in getting bills to them.
Khanyi Gama, Deputy Head of Customer Services said: “We utilise the Post Office to get our bills to our customers. We acknowledge that customers have not received their monthly bill and we urge them to register on e-Services as it is fast, efficient, paperless and convenient. Customers can contact the Municipality if they require a copy of their bill,” said Gama.
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Meanwhile, Nobuhle Njapha from the SA Post Office explained that unprocessed mail has accumulated in sorting centres and will take roughly 20 working days to be processed.
“Delivery of eThekwini Municipality bills is delayed by the industrial action taking place in KwaZulu-Natal. We apologise for the inconvenience,” she said.
The City’s e-Services portal offers a variety of features which includes the updating of account information and the delivery of accounts to linked email addresses. Customers can register on e-Services at https://eservices.durban.gov.za/v2/ and may also log a query at http://correspondence.durban.gov.za:200/
The strike by South African Post Office workers over wages is now over.
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